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FWenner

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Viewing 13 posts - 16 through 28 (of 28 total)
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  • FWenner
    Keymaster

    Hi Andy – Apologies for the late reply. This question must have slipped my attention:
    1. You’re right, there is no Windows 10 driver by STM for the Comport, but the Windows 8 driver will do. It works for Win10 just fine.
    2. The Unreal SDK is ready. It comes with an additional demo, a very nice one. While we are refining a few minor things in that demo, I am sending you the link to the SDK by private mail. We’ll publish the whole zip file shortly.
    Best regards,
    Team Sensoryx

    in reply to: Hurdles I encountered during setup #2865
    FWenner
    Keymaster

    Dear Steven

    Many thanks for your very helpful post, your suggestions and support!

    Highlighting the reversal of the batteries again is really good input: we had to put them into the devices for shipping, but wanted to prevent them from draining through accidentally getting switched on. We did mention it in the online manual where we explain how to set up the wrist module, but we’ll stress it again.

    Re hardware calibration: It could be that when you first performed it, you pressed the “C” button too briefly and triggered the short calibration procedure where the gloves need to be held still. When performing the longer calibration, we have to make sure to press the «C» button for a longer time until the red light really stays on and remains visible. Make sure you can really see it and it stays on. Then start with the calibration procedure ie turning the glove while turning on your own axis. Once done, press «C» again to exit the calibration mode. The red light in the LED should disappear.

    Re left glove: is the issue you were describing a recurring one or was it just a one-time problem?

    Best regards,
    Team Sensoryx

    in reply to: General Announcement (FW_0.1 DLL_0.1) #2860
    FWenner
    Keymaster

    Thank you Ketama for query: Since you will perform the hardware calibration only a few times, it doesn’t really matter if the frequency changes with it.
    We did check all the wrist modules, so you should be able to calibrate the wrist module:

    1. Take one of the gloves with connected wrist module, put it on a non-metal surface and power it on.
    2. Press the smallest button labeled «C» for a short time -> you should see a red light come up in the LED and disappear after a second. You may not be able to see it well if you are on a blue/violet/red frequency (you can change the frequency even when in calibration mode).
    3. Take the glove in your hands and press the «C» button for a longer time until the red light stays on and remains visible. Make sure you can really see it and it stays on. Then start with the calibration procedure ie turning the glove while turning on your own axis. Once done, press «C» again to exit the calibration mode. The red light in the LED should disappear.

    After that you’ll just have to do the software calibration in game to get a 1:1 representation of your hands.

    in reply to: Clarification on connecting glove ribbon cable. #2859
    FWenner
    Keymaster

    Erik, Setsune
    Thanks for your question: the cable must be inserted into the wrist module in such way that the 2 long golden contacts that extend all the way to the end of the plug are facing upwards! If you look closely the connector has only one side on which you can see 2 contacts extend all the way to the end. That side needs to face upwards.
    Please let me know if you know what I mean…
    Best,
    Team Sensoryx

    in reply to: Right and Left LED Constantly Blinking. #2830
    FWenner
    Keymaster

    Also pls make sure you have connected the glove cable correctly to the wrist module: when you look on the plug you should see 2 longer golden contacts extending to the end of the plug while all others are a little bit shorter.

    in reply to: Right and Left LED Constantly Blinking. #2829
    FWenner
    Keymaster

    When you say “it won’t connect” you refer to the gloves not moving in the scene? Or do you refer to the headmount not being recognized by the device manager? What happens when you press the frequency button on the right glove? – Can you ‘feel’ a slight resistance from the dome switch?
    1) Let’s first make sure that the headmount is connected to the PC and that it shows up in the DeviceManager’s ComPort list.
    2) When you power on the gloves put headmount and wrist modules on the same colour (dark blue for example).

    in reply to: Right and Left LED Constantly Blinking. #2828
    FWenner
    Keymaster

    redkush – can you give (or send by pm) me your backer email address and backer nr? With your current email I cannot find your profile and therefore the device’s serial number in our database. Many thanks in advance.

    in reply to: Affixing Headmount? #2814
    FWenner
    Keymaster

    Setsune – please accept our apologies if the velcro got lost in the wrapping process! This shouldn’t have happened. Please let us know if you can’t get one and we’ll send it in a letter. Best regards, Team Sensoryx

    in reply to: Right and Left LED Constantly Blinking. #2813
    FWenner
    Keymaster

    Preston – when plugging in the USB-C cable for charging: you don’t see any light come on ie the small blue LED right next to the USB-socket?

    in reply to: Right and Left LED Constantly Blinking. #2812
    FWenner
    Keymaster

    Thanks for your feedback and for getting in touch: the hardware calibration (https://www.sensoryx.com/files/calibration/Hand%20Module%20Magnetometer%20Calibration.mp4) is very important, but can be tricky as the red LED is not always easy to see. For that purpose it’s probably best to switch the wrist module to a light frequency (ie light blue / white etc). The blinking indicates that the wrist module hasn’t been calibrated yet OR that there is a massive amount of metal in close proximity (unlikely to be the reason in your case).

    Let us take you through the procedure :
    1. Take one of the gloves with connected wrist module, put it on a non-metal surface and power it on.
    2. Press the smallest button labeled «C» for a short time -> you should see a red light come up in the LED and disappear after a second. You may not be able to see it well if you are on a blue/violet/red frequency (avoid those for the calibration process).
    3. Take the glove in your hands and press the «C» button for a longer time until the red light stays on and remains visible. Make sure you can really see it and it stays on. Then start with the calibration procedure ie turning the glove while turning on your own axis. Once done, press «C» again to exit the calibration mode. The red light in the LED should disappear.

    After that you’ll just have to do the software calibration in game to get a 1:1 representation of your hands.
    Please let us know if this helped!

    in reply to: LED on my left wrist module is blinking #2798
    FWenner
    Keymaster

    Thanks for your query!
    The wrist problem: it sounds a lot like a hardware calibration problem: Please try to do the “Hardware calibration” again (https://www.sensoryx.com/files/calibration/Hand%20Module%20Magnetometer%20Calibration.mp4) with the left glove. After that try the software calibration twice. It should resolve the issue.
    Please let us know how you get on!

    in reply to: First day #2771
    FWenner
    Keymaster

    Thanks David for your query and the first Forum contribution!

    So you have to differentiate between the gloves’ hardware- and software calibration.
    The gloves’ hardware calibration needs to be done only once when you use them in a new location. It allows the IMUs on the gloves to get familiar with the magnetic field at your location. This is the calibration where you push the calibration button first for about 1 second keeping the glove very still (a red light will come on), then you press the ‘C’ button again for about 3 seconds and then do a 360 turn thereby moving the glove in a lying 8 movement (the red light will come on and stay on during that procedure). Once done you press the ‘C’ button again and the glove should be calibrated. As said this just needs to be done once when you unpack the gloves.

    The gloves’ software calibration should be done every time you put on the gloves – just to align the hands and fingers and make tracking more precise. That’s the calibration where you stretch out your hands and fingers aligning them.

    For the Hardware Calibration of the gloves: the wrist modules do >not< need to be visible to the headmodule. This calibration is really just for the IMUs on the glove. Enjoy and please let us know how you get on! Best, Team Sensoryx

    • This reply was modified 1 year, 6 months ago by FWenner.
    in reply to: How to set up your new VRfree® system #2568
    FWenner
    Keymaster

    You need to install the STMicro Driver here: https://www.sensoryx.com/files/STM_COM_PORT_DRIVER.zip. After the installation, restart your PC and try again. Verify that the VRfree headmount gets recognized by the ComPort in the Device Manager by pressing the “Windows + X” keys, choosing DeviceManager and then expanding the ComPort line.

Viewing 13 posts - 16 through 28 (of 28 total)